Movenpick Phu Quoc FAQ | Rooms, Transfers & Resort Policies

1. Where is Mövenpick Resort Phu Quoc located?

Mövenpick Resort Phu Quoc is located on Ong Lang Beach, along the west coast of Phu Quoc Island, Vietnam. The beachfront setting offers coastal scenery and sunset views.

What is the address of Mövenpick Resort Waverly Phu Quoc?

The resort’s address is Zone 1, Ong Lang Hamlet, Phu Quoc Special Zone, An Giang Province, Vietnam.

How far is Mövenpick Phu Quoc from the airport?

The journey from Phu Quoc International Airport generally takes around 30–40 minutes by car. Actual travel time depends on traffic and road conditions.

Does Mövenpick Phu Quoc offer a free airport shuttle?

Yes. The resort offers a complimentary shared airport shuttle for staying guests. The service operates on a schedule and requires advance reservation. Please provide your flight details at least 24 hours before travel.

Is there a shuttle from Mövenpick Phu Quoc to Duong Dong or Grand World?

The resort offers scheduled transfer services to Duong Dong town and Grand World Phu Quoc. These services have separate charges. Please check the current schedule and fees before travelling.

What attractions are near Mövenpick Phu Quoc?

Popular places to explore include Grand World Phu Quoc (11km), VinWonders Phu Quoc (13km), Vinpearl Safari (15km) and Duong Dong Night Market (12km). The most convenient route and travel time depend on your destination.

Is parking available at Mövenpick Phu Quoc?

Yes. Complimentary on-site parking is available for staying guests.

Check-in, Booking & Resort Policies

What is the cancellation policy at Mövenpick Phu Quoc?

Yes. The resort requires a payment guarantee at check-in, which can be provided by cash or an accepted credit card. Reception will confirm the applicable amount and conditions.

Can I request early check-in or late check-out?

Yes. Early check-in and late check-out are subject to availability and may involve additional charges. Please contact the resort to discuss your request.

What are the check-in and check-out times?

Standard check-in starts at 3:00 PM, and check-out is by 12:00 PM.

What is the hotel's cancellation policy?

Our cancellation policy varies depending on the type of reservation and the time of booking. Please refer to your booking confirmation or contact the hotel directly for specific details.

Is smoking allowed in the rooms?

No. Guest rooms and indoor public areas are non-smoking. Designated outdoor smoking areas are available.

Do you have a restaurant on-site?

Yes, we have a restaurant that serves local food for breakfast, lunch, and dinner. We also have a bar where you can relax and enjoy a drink.

Do you offer Wi-Fi, and is it free of charge?

Yes, we offer complimentary Wi-Fi access throughout the hotel for all our guests. We understand that staying connected is essential, whether you’re traveling for business or leisure.

You can easily connect your devices to our high-speed network and enjoy seamless browsing, streaming, and communication throughout your stay.

Simply select our network from your device’s Wi-Fi settings and enter the provided password, which you can obtain at reception.

We strive to provide a convenient and enjoyable online experience for all our guests.

Do you have any facilities for families with children?

Absolutely!

We welcome families and strive to make their stay as enjoyable as possible. We offer a variety of family-friendly amenities and services, including spacious family rooms with comfortable bedding arrangements for both adults and children.

Our outdoor swimming pool has a dedicated shallow area for kids to splash and play safely. We can also provide cribs, high chairs, and other baby essentials upon request.

Our restaurant offers a children’s menu with kid-approved favorites.

Additionally, our friendly staff is always happy to assist with any special requests or needs you may have for your little ones.

Rooms, Suites, Villas & Residences

What is the difference between Mövenpick Resort Waverly and Mövenpick Villas & Residences Phu Quoc?

Mövenpick Resort Waverly Phu Quoc offers contemporary hotel rooms and suites. Mövenpick Villas & Residences Phu Quoc offers studios, apartments and private pool villas. Both properties are part of the same beachfront complex.

How many rooms, villas and residences are available?

The complex has 713 accommodation units: 305 hotel rooms and suites, 79 private pool villas and 329 studios and apartments.

What room types can guests book at Mövenpick Phu Quoc?

Guests can choose from garden view, pool view and sea view hotel rooms, family rooms, suites, studios, apartments and villas with private pools. Available layouts, views and facilities depend on the selected category.

Does Mövenpick Phu Quoc have villas with private swimming pools?

Yes. The villa collection includes private swimming pools, with options overlooking the landscaped lake or located along the beachfront.

Do all rooms at Mövenpick Phu Quoc have bathtubs?

No single bathroom configuration applies to every room category. Depending on the accommodation selected, bathrooms may feature a shower, a bathtub or both. Please review the room description before booking.

Does Mövenpick Phu Quoc offer accessible accommodation?

Guests with accessibility requirements should contact the reservations team via email [email protected] before booking. The team can confirm suitable accommodation and the specific accessibility features available.

What amenities are included in each room?

While the specific amenities can vary slightly depending on the room type, we strive to provide a consistent and comfortable experience for all our guests.

In general, all our rooms include a private bathroom with a shower or bathtub, comfortable beds with high-quality linens, a television with cable channels, and complimentary Wi-Fi access. You can also expect to find a hairdryer, a safe for your valuables, and a work desk in each room. Additionally, we provide toiletries such as soap, shampoo, and towels.

Depending on the room category, you might also find additional amenities like a mini-fridge, a coffee maker, an iron and ironing board, and a bathrobe.

We aim to ensure that our rooms are well-equipped to meet your basic needs and provide a relaxing and convenient stay.

Dining, Wellness & Family Activities

Can children stay in the same room as their parents?

Children are welcome. Maximum occupancy and bedding arrangements vary by room or villa category. Please check the selected accommodation and its child policy before booking.

Are there swimming pools at Mövenpick Phu Quoc?

Yes. The complex includes shared swimming pools and selected rooms with direct pool access. Private pool villas have their own swimming pools. These are different accommodation features.

Is Mövenpick Phu Quoc suitable for families with children?

Yes. The resort offers best family-friendly accommodation and activities at Little Birds Club. Families can also explore dining, swimming and beachfront experiences.

Does Mövenpick Phu Quoc have a spa and fitness centre?

Yes. Elements Spa offers wellness and relaxation treatments, while Elements Fitness provides facilities for guests who want to maintain their exercise routine.

What is Chocolate Hour at Mövenpick Phu Quoc?

Chocolate Hour is a signature Mövenpick experience featuring chocolate treats from 03:00 PM to 04:00 PM

Is breakfast included when booking Mövenpick Phu Quoc?

Breakfast availability depends on the room rate or package booked. Please review the inclusions shown in your booking confirmation.

What restaurants and bars are available at Mövenpick Phu Quoc?

Dining options include The Islander, Lang Chai, Altitude 8 – Sky Bistro and Aura Beach Club. Guests can enjoy different cuisines and settings across the resort complex.

Weddings, Meetings & Contact

Can I host a beachfront wedding at Mövenpick Phu Quoc?

Yes. The resort offers wedding settings in Phu Quoc, including beachfront and indoor spaces. Contact the wedding team to discuss available venues and arrangements.

Does Mövenpick Phu Quoc have meeting and conference facilities?

Yes. Mövenpick Resort Waverly Phu Quoc offers a ballroom and meeting rooms for business gatherings. Contact the resort team for available layouts, capacity details and services.

How can I contact Mövenpick Resort Phu Quoc?

For room reservations, transportation and general enquiries, contact the resort at +84 297 269 9999 or [email protected]. You can also visit the official Accor hotel page for further information.

Frequently Asked Questions (FAQ)

Helpful Answers for Planning Your Stay at Mövenpick Phu Quoc